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References in this Privacy Policy Statement to "we", "us" and "Potty Buddy" are to BRIGHT COAST PTY LTD (t/a Potty Buddy). We are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.
In connection with your relationship or interactions with us, we may collect and process a wide range of personal information about you. This includes:
-Personal contact details such as name, title, address (including billing address and delivery address), email address and telephone number(s).
-Information about your date of birth, age, gender, and the name of any delivery recipient.
-Details regarding or connected to products or services that you have ordered from us.
-Profile data including your username, purchase history, your interests, preferences, feedback and responses and any inferences drawn from any of personal data to create a profile about you to reflect your preferences, characteristics, psychological trends, predispositions, behaviour, attitudes, intelligence, abilities, and aptitudes.
-Payment details via our payment processor, which includes payment card details, bank account details, financial transactions, and refunds.
-Any terms and conditions relating to your relationship with us.
-Any communications between ourselves and you.
-Your social media handles, social media posts and information about your social media followers
-Publicly available personal information, including any which you have shared via a public platform, online or on social media.
-Responses and results of surveys.
-Fraud prevention related information which may include details of other transactions you have been involved in.
-How you use our website as we collect information about the pages you look at and how you use them, entry and exit data when you look at or leave our website, details of products, events and materials that may be interest to you, online subscription information, for example, when you subscribe to one of our updates, blogs or other materials, browser related information, cookies that are set on your device by our website.
-IP address information which allows us to track your usage of our website.
-Details of any queries, complaints, claims and cases involving both us and you including any related communications.
-Reviews you leave about our products or store, including associated images and videos attached to the review.
-Any other personal information you provide to us.
Your data will enable us, and our processors, to fulfill your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.
We generally process your information when we need to do so to fulfill a contractual obligation (for example, to process your payments for goods or services), or where we, our partner Shopify, or someone else we work with needs to use your personal data for a reason related to their business (for example, to provide you with a service). Laws in the European Economic Area ("EEA") and in the United Kingdom ("UK") call these reasons "legitimate interests." These "legitimate interests" include:
-Preventing risk and fraud
-Answering questions or providing other types of support
-Helping merchants find and use apps through our app store
-Providing and improving our products and services
-Providing reporting and analytics
-Testing out features or additional services
-Assisting with marketing, advertising, or other communications
We process personal data for these "legitimate interests" only after considering the potential risks to your privacy and balancing any risks with certain measures—for example, by providing clear transparency into our privacy practices, offering you control over your personal data where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information. You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
We may also process your personal data where you have provided your consent. In particular, where we use your personal data to show customers personalized advertisements, where we cannot rely on an alternative legal basis for processing, or where we are required by applicable law to ask for your consent. At any time, you have a right to withdraw your consent by contacting us at admin@pottybuddy.co.
We may also send you from time to time (by email, text message or post) information about products and services and details of promotions and special offers from us. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:
All email messages and email newsletters will contain information on how you can unsubscribe; or
Send an email to our customer services division on support@pottybuddy.co writing "unsubscribe" in the subject heading.
By subscribing to Potty Buddy text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via an automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. To learn more about how Shopify stores and uses your data, visit Shopify's Consumer Privacy Policy.
Shopify collects and processes your personal data, for purposes including but not limited to providing Enhanced Services. Enhanced Services as enabling us and Shopify to (i) provide our customers with a more customized experience, (ii) serve our customers more relevant ads, and (iii) understand how our customers interact with our Store and our advertisements.
Information about your activity on our site will be shared with Shopify as well as with third parties that might be located in other countries, in order to provide you with customised services.
If you would like to opt-out or object to Shopify's processing of your data, please visit https://privacy.shopify.com.
We offer mobile-optimized experiences that allow you to shop online, check product availability, learn about store events, or receive other information from us. All personal information collected by us via our mobile application is protected by this Privacy Policy.
Our Internet presence uses social plug-ins (“plug-ins”) from Meta and Google to establish a connection to the respective social-media site. In some cases, only data on the browser use is passed on. However, if you actively use plug-ins (in your Facebook profile for example) this information is also passed on. The following describes the plug-ins used by us:
Our Internet presence uses plug-ins from the social-media network Facebook.com, operated by Meta Platforms, Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Meta”). The plug-ins are recognizable by the Meta logo, sometimes including the phrase “Meta Social Plug-in”. When you click on our web page containing such a plug-in, your browser automatically establishes a direct connection to the Meta servers. The content of the plug-in is then sent from Facebook directly to your browser and embedded into our web page by this means. Through this plug-in connection, Meta receives the information you have called up through our website. For this purpose, the Internet address of the web page visited (including your IP address) is sent to a Meta server in the U.S. and stored there. As a rule, it is not possible for Meta to identify persons on the basis of the dynamic IP address which is typically assigned to you by your access provider when you surf. According to Meta’s own public statements, this data is not further processed by them, nor is it provided to third parties; after three months it is anonymized, so that there is no possibility of it being matched to any person. This will not apply however if you are logged onto Facebook at the time you visit our site. In that case Meta can match your visit to your Facebook account. In the event that you interact with the plug-ins, for instance hit the “Like” button or leave a comment, your browser’s information will be sent directly to Facebook and stored there. Please see the Meta privacy policy for more information on the purpose and extent of the data collected and its processing and use by Meta, as well as your rights and measures to protect your private data.
If you are a Meta member and do not wish Meta to collect data on your visits to our websites, please be sure to log out of Facebook prior to visiting our sites.
By accepting our privacy policy and continuing to use our site while logged into your Meta account you are opting into allowing our site to offer you an optional subscription to Facebook messenger updates when adding products to the cart. We use this connection to send you an update on the products you may have left in the website shopping cart via the Facebook messenger.
You can also choose to unsubscribe anytime by messaging back on Meta, or emailing us at support@pottybuddy.co.
What information do we share with others?
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than us. We may pass your information onto our returns warehouse, which operates our US returns, which will treat the information in a manner consistent with this Privacy Policy Statement, such as to accept returns for products purchased through the Website. However, we will not pass your information on to any other companies or other third parties for marketing purposes unless you have agreed for us to do so.
A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies, you will be unable to use this website.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Our Website may include links to other Internet sites, content, or videos (embedded or direct links) maintained by third parties ('Linked Sites'). We provide Linked Sites to you solely as a convenience, and the inclusion of Linked Sites does not imply endorsement by us of the Linked Sites. You access Linked Sites at your own risk and by accessing them you leave our Website. Linked Sites are not under the control of us and we are not responsible for the contents of any Linked Site, including the privacy policies or tracking technologies they may use. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites. We encourage you to check the applicable privacy policy to determine how they will handle any personally identifying information they collect from you.
Our Website is not intended for use by children under the age of 13, and we will not knowingly collect any information from any person below the age of 13. If we become aware that an individual is under the age of 13 and has submitted any information to us for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us using our Website. To guard your information, our Website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number in transmission to our third party credit card processor. We do not store any credit card information on our servers.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well.
As we continue to develop our business, we may undergo a business transition such as acquiring another company, merging with an existing company, or selling a portion of our assets. In such transitions, customer information is typically one of the business assets that is transferred or acquired by a third party. In the unlikely event that Potty Buddy or substantially all of its assets are acquired or enter a court proceeding, you acknowledge that such transfers may occur and that your Personal Information can continue to be used as set forth in this Privacy Policy.
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our Website.
Compliancy Data Protection Offices - Please Mail to:
BRIGHT COAST PTY LTD, Level 27, 44 St Georges Tce, Perth, 6000 WA, Australia.
Contact our Data Protection officers at admin@pottybuddy.co