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FAQs

PRODUCT

The are many different training methods. However, we recommend the following:

1. Introduce your dog to the pad.


2. Anticipate when they're likely to pee (soon after sleeping, playing or eating).


3. Take them to the pad to pee and reward them with a treat.


4. Repeat until your dog starts going to the pad by themselves.


5. If your goal is to teach your dog to pee outside, gradually move the pad outside until your dog starts going out by themselves.

We suggest a quick wash every few days with light to medium usage, or more frequently after heavy soiling.

Absolutely. They're durable enough to be dried many times over. We recommend a lower setting to make them last even longer.

Potty Buddy's distinctive pattern and soft surface will make your dog naturally attracted to using it and will distinguish it from other mats and carpets in the house.

Yes, the pee pad can be used by any pet.

SHIPPING AND DELIVERY

Of course you can! We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

Our returns policy lasts 60 days after you have received your item.


We will accept any returns for all undamaged items within 60 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium  product selection will meet or exceed your expectations but if you want to make a return - please contact our support team at support@pottybuddy.co and we will respond within 24 hours to assist with the process. 

Potty Buddy has fulfilment centers in the USA, Europe and Asia. We ship from the location nearest to you. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery time as stated in our shipping section.