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Shipping Policy

Do you ship worldwide & how much does shipping cost?

Yes - we ship worldwide. We offer all customers free Domestic and International Shipping. Tracking is available for all locations. No shipping cost & no sales tax - we want your experience to be simple and efficient - just the way we like it.

What are your shipping and processing times?

Standard Shipping Times (excluding potential delays due to COVID-19)

USA: 7 - 10 business days 

Canada: 10 - 15 business days

Europe: 7 - 10 business days

Oceania: 10 - 20 business days

Latin America: 30+ business Days


Processing Times

We aim to process orders within 2 business days of your order. We do not work or ship on weekends.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number (if available).

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!

If you need more detailed information, please shoot us an email at support@pottybuddy.co and we'll help you out!

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by the carrier or by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

Items Lost in Mail

In rare cases, items can be lost in mail. An item will be considered lost if 15 business days have passed with no updates to tracking, or if the mail carrier confirms the loss of the item. In this case, we can re-send the item or offer you a refund. 

STILL NEED ASSISTANCE?
CONTACT US AT SUPPORT@POTTYBUDDY.CO